Last Updated: November 17, 2025
At Scorea Market, we are committed to ensuring our customers are satisfied with their purchases. This policy outlines the conditions under which you may be eligible for a refund. Due to the digital nature of our products, all sales are considered final, but we will make exceptions under the specific circumstances listed below.
1. Conditions for a Refund
We will grant a refund request if it is made within **14 days** of the purchase date and meets one of the following criteria:
- Item is "Not as Described":
The item you purchased is materially different from the item description or a live preview. Before requesting a refund, you must first contact the author to see if they can resolve the issue. - Item is Not Working or Has a Major Bug:
The item has a significant issue that prevents it from functioning as described, and the author is unable to fix it within a reasonable time after you have reported the issue. - Security Issue:
The item contains a security vulnerability that cannot be easily fixed by the author.
To be eligible, you must have attempted to resolve the issue with the author first by opening a support ticket. We may ask for evidence of this communication when processing your request.
2. When a Refund Will Not Be Given
We cannot provide a refund in the following situations:
- You changed your mind after downloading the item.
- You purchased an item by mistake and have already downloaded the files.
- You do not have the sufficient expertise to use the item. It is your responsibility to read the item description and ensure you have the necessary skills to use it.
- You can no longer access the item because it has been removed from our marketplace by its author. We recommend you download your purchases immediately.
- The item was purchased more than 14 days ago.
3. How to Request a Refund
To request a refund, please follow these steps:
- First, open a support ticket with the author of the item to report the issue and give them an opportunity to resolve it.
- If the issue is not resolved, please contact the Scorea Market support team via our contact form or at support@scorea.market.
- In your request, please include your purchase details, a clear explanation of the issue, and a summary of your communication with the author.
Our team will review your request and communicate with both you and the author to make a final, binding decision.
4. Processing the Refund
If your refund request is approved, the funds will be returned to your original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Upon receiving a refund, your license to use the item is revoked, and you must delete all copies of the item files from your devices and servers.
